Help and Support

If you need help using FCS, please refer to the User Guide. It includes frequently asked questions, feature descriptions, and useful tips.

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1. Check the User Guide

• User Guide Index

• Frequently Asked Questions (FAQ)

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2. Contact Us

If the issue is not resolved after checking the guide, please contact us via the link below.

• HELTEC Website (Contact)

Note

Request When Contacting Us

For a smooth investigation, please provide the following information as much as possible.

1. Your FCS license key

2. Exported FCS folder

3. (If possible) Maya scene data

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3. Report from FCS

*This feature is available in FCS26.04.01 and later versions.

If FCS crashes or an error occurs during use, you can submit a report from the displayed UI.